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Posts: 1
Registered: ‎07-22-2018

Elite member points stolen!!!!

Received 3 emails today that my certificates and points were stolen. Could not cancel orders nor are the orders on my account! Have been on hold and transferred for hours.
Posts: 10,318
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Registered: ‎01-03-2013

Re: Elite member points stolen!!!!

Hi there Cdemot02 and welcome! 

Thank you for registering with the forum, though I wish it were under better circumstances. Finding your rewards redeemed without your authorization would not only be disconcerting, but frustrating as well. 

Generally speaking, if rewards are redeemed without your authorization and there are no orders to cancel, it's because they were redeemed in store. Just in case it was your BestBuy.com account that may have been compromised though, you may wish to change the password to your BestBuy.com account and associated email account.

 

I would be happy to look further into your experience, so please see that I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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