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New Member
Posts: 1
Registered: ‎11-15-2013

Elite phone #

Does anyone have the phone number for Elite members??

Posts: 7,765
Topics: 326
Kudos: 106
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Registered: ‎10-10-2012

Re: Elite phone #

Greetings RavenFlt13, and welcome to the Best Buy forum,

 

It looks like you may have found this ongoing thread after creating a new thread seeing as you sent a private message with your information shortly after. Smiley Happy  I will reply to your private message shortly, which you can read by clicking on the envelope icon at the top of the page.

 

Happy Holidays!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-29-2017

Elite Plus Membership

I have sepnt over $3,500 in a calendar year and online it says I am an Elite Plus member, but I do not have any access to the dedicated Elite Member 24/7 Customer Service Line. I read that the number is on my membership card, but I never received one. How do I go about getting this card and is there any way to access the Elite Member 24/7 Customer Service Line without the card?Thanks.

Posts: 7,765
Topics: 326
Kudos: 106
Blog Posts: 0
Solutions: 447
Registered: ‎10-10-2012

Re: Elite Plus Membership

Good morning anthcont10,

 

Welcome to the Best Buy forum!

 

Congratulations on reaching Elite Plus status.  With that upgrade, you do have access to a dedicated My Best Buy™ phone line.  We stopped sending out physical membership cards a few years ago and do not have the phone number displayed anywhere on BestBuy.com in the hopes of preventing a lot of misdirected calls.  As you may read in this ongoing thread, I can provide you with the phone number if you send me a private message with your information.  A private message can be sent by first logging into the forum and then clicking on the blue button in my signature.

 

Name

Email addressQ

My Best Buy™ ID #

 

I hope that you have a happy New Year, and thank you for being a My Best Buy™ member. Smiley Happy

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎01-08-2018

24/7 Customer Service Hotline not available as promised to Elite Member Status

As an Eite Member, I cannot reach customer service. Why does this happen? It's supposed to be accessible 24/7 and so far this is not true. When will this issue be resolved? I spend lots of money in bestbuy especially to have become an elite member. This is a written promise that bestbuy should be ashamed of. I've read forums where people have made the same complaint. What can done about this nonsense?
Posts: 7,765
Topics: 326
Kudos: 106
Blog Posts: 0
Solutions: 447
Registered: ‎10-10-2012

Re: 24/7 Customer Service Hotline not available as promised to Elite Member Status

Greetings mnillaman, and welcome to the Best Buy forum,

 

I have tried to reach Elite status for years and always seem to fall short.  Just have to keep trying I guess.  This may surprise you but there isn't anything that needs to be resolved.  I would ask that you take a moment or two to read over some of our responses in this thread.  While the dedicated phone number is available 24/7, we do not have live agents answering calls 24/7.  You would want to call between 7 AM and 11 PM central time if you want to talk to an agent.  Otherwise, there are self-serve options available that can help answer those common program related questions, including:

 

*  Points Balance

*  Reward History (Last 5+ transactions)

*  Certificate Status

*  Attach Missing Points

*  Points needed to next certificate

*  Spend needed to reach next tier level

 

Please also keep in mind that the dedicated line is intended for My Best Buy™ program related questions.  If you call in with questions about a price match or status of an order, then there is a good chance your call will be transferred to another department.  That is where 1-888-BESTBUY would be the better option.  You could also create a thread on the forum or send me a private message, by clicking on the blue button in my signature, if you have any questions about your My Best Buy™ account.  I am always happy to help.

 

Thank you for being a My Best Buy™ member!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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