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Registered: ‎10-10-2012

Re: Purpose of Elite/Plus Dedicated number? My 2 cents

Good afternoon Hwong,

 

As you will read in prior responses in this thread, the dedicated phone line is for My Best Buy™ specific questions.  Our members with Elite and Elite Plus status can call that line directly when they have questions about their account rather than calling 1-888-BESTBUY with the majority of our members.  If you were to call that line with questions about order status or an appliance delivery, then there is a good chance your call will be transferred over to another team that specifically handles those sort of calls.  The phone number is not public to help prevent a lot of those misdirected calls.

 

I would strongly suggest posting any ideas that you have for Best Buy or the My Best Buy™ program to the IdeaX section of the forum.  That would allow other members who feel the same way to cast their vote.  If one of your ideas were to get enough votes, then it would at some point be forwarded up the chain of command for proper review. There are quite a few ideas that Best Buy has implemented into everyday business that were first posted to IdeaX.  That would be your best bet when you want to add a couple cents to the donation box.

 

I hope that you have a great weekend, and thank you for being a My Best Buy™ member. Smiley Happy

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎07-02-2017

Elite member 24 hour number

Having seen this on bestbuy.com:

 

24/7 Customer Service Line
My Best Buy members can call Customer Care 24/7 at 1-888-BEST BUY with questions about membership, points, certificates, and more.

Elite and Elite Plus Customer Service. Elite and Elite Plus members have access to dedicated customer service help at a special phone number found on their membership card.

 

I of course read this to be a special service number that did not involve the first level customer service that seems to be outsourced. As I am having a problem with a camera that is mysteriously 150 miles away in a warehouse but can not be shipped due to weather(????). So it will be 6 days in making it to my local store. No hurricanes in FL right now, and thunderstorms are a daily occurrence and do not affect business to any great degree. But no one seems to know what is the reason the camera is delayed, or even where it is.

 

Searching the forum I have seen Derek-BBY numerous posts about privately messaging him for the secret number, then the last few include a disclaimer about how it is only for the Elite program. Really what is the point of that? Not sure there is a real need for that service; and if most people interpret that the web-site says that the enhanced benefit is a special number to assist in resolving issues with the program I would be surprised. Seems like people are hoping to have extra service for being good customers.

 

Please find someone who acts like they care that customers want products in their local stores and can give a real answer to the status of an order. Secondly if you are going to rely on automation make it work, and have a way for a live person to assist a customer when issues occur.

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Registered: ‎01-03-2013

Re: Elite member 24 hour number

Hello Bill-CUST, 

Welcome to the forum and thank you for reaching out to us! I'm truly sorry to hear you're having trouble with a camera order, and seem to be having difficulties getting some answers. 

Please know that Elite and Elite Plus customers have access to a dedicated phone line intended to assist with My Best Buy related concerns. Other concerns would need to be directed to our general support lines, which may be reached at 1-888-237-8289. I apologize if this causes you any disappointment, as it seems like you may have been anticipating a higher level of service for all issues. 

With that said, it looks like you were able to pick up your order today. If you should still like to receive the dedicated phone line, please feel welcome to send me a private message with the below information. 
 

Name

Phone #
Email address

My Best Buy™ ID #

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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