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Posts: 7,592
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Registered: ‎10-10-2012

Re: Elite plus dedicated number

Hi ajpruett,

 

I hope that you had a safe holiday weekend. Smiley Happy

 

I cannot even begin to count the number of times this question has found its way to the forum.  Each time I ask that a member send me a private message with their information if they want the dedicated phone number.  It is my hope that a member will read one of my prior responses and just send me a private message.  Please take a moment to read over some of my prior responses in this thread and send me a private message by clicking on the blue button found in my signature.

 

Happy New Year!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎01-03-2017

Dedicated customer service number for elite plus members

Hi, I'm an elite plus member. Can you please give me the dedicated customer service number for elite plus members.

Posts: 7,592
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Registered: ‎10-10-2012

Re: Dedicated customer service number for elite plus members

Greetings nithucool, and welcome to the Best Buy forum,

 

This is one of those common questions where you are likely to find a bunch of other threads where an answer has already been provided if you search for it.  I am going to ask that you please read my response in this thread that I posted last week.  To send a private message, you will first want to login to the forum and then click on the blue button in my signature that is labeled "Private Message."

 

Thank you for being a My Best Buy™ member!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 4
Registered: ‎02-14-2017

Re: Missing Points

- Hello - can i get the Elite Plus number to call?. I'm an Elite Plus member. Thanks
Posts: 7,592
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Registered: ‎10-10-2012

Re: Missing Points

Hi Margolien,

 

Welcome to the Best Buy forum!

 

This has been a rather common question over the years, as you may notice from the many forum threads.  Please take a moment to read over some of my prior responses in this thread and send me a private message by clicking on the blue button in my signature.

 

I hope that you have a great day, and thank you for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎04-12-2017

Elite Plus 24/7 Phone Number

how do i get this numnber as i have never had it?

 

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Registered: ‎01-03-2013

Re: Elite Plus 24/7 Phone Number

Hi there link61367 - 


This is an incredibly popular inquiry from our Elite and Elite Plus members, as you may tell by the thread. If you wish to send me a private message via the link in my signature with the below details for verification purposes, I would be delighted to provide you with the phone number. 

 

- Name
- Phone #
- Email address

- My Best Buy™ ID #


Thank you for being a My Best Buy™ member!

Tasha|Social Media Specialist | Best Buy® Corporate
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Registered: ‎06-01-2017

best buy elite plus number

what is it and why has no one told me about it before?

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Registered: ‎10-10-2012

Re: best buy elite plus number

Greetings Jeff, and welcome to the Best Buy forum,

 

Do you have Elite or Elite Plus status?  If so, then you would have access to a dedicated phone line for My Best Buy™ program related questions.  You might as well stick to calling 1-888-BESTBUY if you are calling for anything outside of the program.  Please take a moment to read through some of our prior responses in this thread.  A private message would need to be sent with the information listed below if you want the dedicated phone number, as it is not displayed anywhere on BestBuy.com.  To send a private message, you would first want to login to the forum and then click on the blue button in my signature that just so happens to be labeled "Private Message."

 

Name

Phone #
Email address

My Best Buy™ ID #

 

Thank you for being a My Best Buy™ member!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 11
Registered: ‎05-18-2017

Purpose of Elite/Plus Dedicated number? My 2 cents

I am unclear what this is for because I get no benefit from it.

The only thing extra will be a personalized greeting; you go through the same phone tree ivr menu / voice prompts and get tossed over to the same departments reps with the same hold times.

I thought you would get a live concierge or a dedicated person/team to talk to you.

Not to mention the actual phone number of the elite/plus is secret, and guess what they are both the same number. Per the benefits sheet it makes it seem they are both 2 separate numbers where you get individualized service…

 

What I would recommend is to publically publish the number as there is no difference from the regular 888 best buy number and people who are not elite/plus would not get the personalized greeting. Or just drop it from the benefits because it feels more of a dishonest gimmick. On the other hand, you can build that out and have a dedicated team help your highest spending members with individualized service.

 

This faux pas won’t change my spending habits with BBY, being elite/plus for many years now but I would like more transparency and honesty.