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Registered: ‎01-13-2017

Elite Status start date and return policy



If I purchase a tv for more than $3500  that qualifies for elite plus, do I get the 45 day extended return on this item, even though the policy states: "Your status as a My Best Buy Elite or Elite Plus member will begin 15–20 days after purchase date," ?    Or does this policy mean that I was not elite plus before purchase so dont get extended return on it?

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Registered: ‎10-10-2012

Re: Elite Status start date and return policy

Hi bbqs,


Welcome to the Best Buy forum!


Our members with Elite Plus status are eligible for an extended 45 day return/exchange period.  As you mentioned, it can generally take up to 20 days after spending $3,500 during a single calendar year for a member's status to be upgraded.  You would need to have Elite Plus status at the time of purchase for a purchase to be eligible for the extended period.  Basically, the purchase of a TV would still fall within the standard 15 day return/exchange period.  Let me know if you have any other program related questions.


Thank you for reaching out to us and for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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