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Posts: 1
Registered: ‎01-26-2017

Elite Returns

Made a pruchase but forgot to give my memership info so did not receive credit for the purchase. Am I still eligible for the extended return period given to elite members for this purchase, despite not purchasing it under my membership?

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Registered: ‎10-10-2012

Re: Elite Returns

Greetings tpgd, and welcome to the Best Buy forum,

 

Did you have Elite status when the purchase was made?  If so, then you should still be eligible for the extended 30 day return/exchange period whether or not the purchase was attached to your account.  You might need to speak with a store manager if it has been more than 15 days because our register system may not recognize your Elite status because your account is not attached.  I would suggest just going up to the store and seeing what happens.

 

Best Buy Return& Exchange Promise

 

Thank you for being a My Best Buy™ member!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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