04-16-2018 12:10 PM
Good morning TnG_Blanton and welcome!
Thank you for being a My Best Buy member! Being upgraded to Elite or Elite Plus status is always exciting, especially with the changes in benefits between the tiers. With that said, I'm sorry if you weren't upgraded to Elite Plus if you believed you met the spending requirements.
The spending requirements for Elite and Elite Plus are $1500 and $3500, respectively. You must spend this amount either with Best Buy, or outside of Best Buy, as these totals are not combined. Once the required spending is met, you should be upgraded within 20 days. You should also keep in mind that certain payment methods do not count towards tier spending, such as gift cards and reward certificates, and any returns or price matches would be deducted from your spending total.
Given this information, it sounds like you may not have met the spending requirements. I apologize if this news causes you any disappointment. If you would like to discuss your membership further, please feel welcome to send me a private message via the link in my signature below.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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