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New Member
Posts: 5
Registered: ‎06-18-2012

Elite Plus Member: Cart permanently bugged

Hello, I tried to use my expiring $30 certificate over the weekend while traveling.

 

I added this product:

http://www.bestbuy.com/site/10-xbox-digital-gift-card-xbox-live-digital-download/1000004113.p?skuId=...

 

The order went through, then was immediately canceled on your end seconds later.  Now this item is in my cart, and I am unable to remove it or purchase it.  I am not sure whether my $30 rewards certificate was also lost due to this issue.

 

I need help clearing my cart of any items and making sure I didn't lose my $30 please.

Posts: 8,991
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Blog Posts: 19
Solutions: 374
Registered: ‎01-03-2013

Re: Elite Plus Member: Cart permanently bugged

Hi there rollinff, 

Welcome to the forum! It's awesome to hear you were attempting to redeem your reward certificate, although I'm sorry to hear things went so awry. 

Upon reviewing your account using the details you registered with the forum, I see the points for your $30 certificate were returned to your account and a new certificate was issued. In regards to your cart trouble, please know that I've attempted some troubleshooting on my end to clear it. Please let me know if you're still having trouble, and I'll do my best to further assist. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎06-18-2012

Re: Elite Plus Member: Cart permanently bugged

That worked!  Cart is now empty, thank you very much for such a quick response & resolution.

Posts: 8,991
Topics: 103
Kudos: 294
Blog Posts: 19
Solutions: 374
Registered: ‎01-03-2013

Re: Elite Plus Member: Cart permanently bugged

Hi rollinff - 

Fantastic! I'm glad to hear you're seeing your cart empty. If you need any further assistance, please let me know. 


Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!