Add Product

Search Results:

Reply
Member
Posts: 18
Registered: ‎11-13-2014

Charge for shipping for Elite Plus

I am an Elie Plus member and the site is currently charging for shipping on everything. Is this a site glicth?

Valued Member
Posts: 64
Registered: ‎11-01-2011

Re: For some reason I am being charged on shipping for items I ordered that I got free shipping for.

I just noticed above my cart it says - Free Shipping on Qualifying Orders $35+. Weird though because I'm elite plus as well. If I have a game that is less than $34.99 I will be charged shipping, slow shipping mind you $3.99 for Sept 6th delivery date - $7.98 if I want two day shipping which is supposed to be free for elite plus. If I add more than $35 it changes to free shipping during checkout for Sept 6th, if I want two day shipping its $9.97 when that option supposed to be free.
Posts: 8,843
Topics: 103
Kudos: 331
Blog Posts: 19
Solutions: 365
Registered: ‎01-03-2013

Re: Charge for shipping for Elite Plus

Hello ninfan81 - 


Welcome to the forum and thank you for reaching out to us! As an Elite Plus customer, you should receive free two-day shipping. I'm truly sorry to hear that you may not be seeing this on your end.

Using the details you registered with the forum, I was able to check on your account as well as another Elite Plus account. Sadly though, I'm seeing the same issue on my end. Please know that I am looking further into this and will be sure to follow up with you once I have more information for you. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 26
Registered: ‎03-20-2012

Re: Charge for shipping for Elite Plus

I am having the same issue with the site charging shipping even though I am an Elite Plus member. Thought I would post here as well instead of starting a new thread.

Posts: 8,843
Topics: 103
Kudos: 331
Blog Posts: 19
Solutions: 365
Registered: ‎01-03-2013

Re: Charge for shipping for Elite Plus

Hi rjmacready - 


Thank you for letting us know! Our support teams are still looking into this, but I'll be sure to update this thread once I have more information. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 11
Registered: ‎02-13-2013

Re: Charge for shipping for Elite Plus

I am Elite Plus and am also being charged for shipping.  The product page says: "Shipping:FREE
Get it by Fri, Sep 1" but when it is in my cart it shows "Get it by: Thu, Sep 7" and is charging me $3.99 for shipping.  No free 2 day shipping options are presented to me on the checkout screen.

 

I have been attempting to place an order all day but haven't because of this.  Please fix!

Member
Posts: 11
Registered: ‎02-13-2013

Re: Charge for shipping for Elite Plus

Tried calling customer survice.  They insinsted that even with Elite Plus the minimum for free shipping is $35 and that movies and games don't count.  Is this a new policy?  When I asked that, she hung up on me.

New Member
Posts: 6
Registered: ‎04-18-2016

Best Buy charging Elite Plus for shipping & not giving GCU discounts.

EVERY time I turn around there's a new bunch of issues from Best Buy. The latest is the site is forcing me to pay a minimum of $3.99 for shipping on literally every single item I put in my cart. I also have a GCU membership and the discount isn't being applied to any of the games I select. Twitter Support is a joke as usual refusing to assist.

I spent well over $3500 for FREE TWO DAY SHIPPING with no minimum spending required and $30 for GCU. The fact you are refusing promised benefits outloned in BOTH programs is INSANE! Amazon Prime only costs $100 and I have no issues with them. The amount of orders I've placed with you lately has been slim to none because of the constant issues compared to the past. Now I am officially done. I'll clear out the $200 in rewards points I have from this year, cancel the best buy credit card and move to Amazon.
New Member
Posts: 6
Registered: ‎04-18-2016

Re: Charge for shipping for Elite Plus

I'm having this same issue. Best Buy Twitter and email support is useless and refuse to assist concerning this. They stopped responding to me once I tagged the EVP & President of Services for Best Buy in the Twitter thread. They gave me an excuse it's because what I wanted was a "hot item" when I was looking at a 4GB usb stick and some old bluray movies from 2015. Then they proceeded to tell me Elite Plus doesn't get free two day shipping. I spent well over $3,500 this year and almost $15,000 last year at Best Buy for these benefits. Amazon here I come!!!!!

Oh! I paid $30 for gamer club unlocked and best buy refuses to apply the 20% discount to the games I want. Sounds like something the Better Business Bureau needs to hear about. Especially after that Houston TX store was selling we packs of water for $43 to flood victims. Disgusting.
Member
Posts: 22
Registered: ‎02-11-2013

Free shipping not offered for elite plus

Spent the last 20 minutes trying to get my order shipped to me instead of having to go to the store.  Even when signed in, your site would not allow free shipping for elite plus.  Frustrating.  I gave up and set it for store pick up as I was not sure you would credit me for the shipping.  According to your site, shipping for elite and elite plus is supposed to be free.

 

Yeah, frustrating.