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Posts: 10,146
Topics: 115
Kudos: 267
Blog Posts: 20
Solutions: 453
Registered: ‎01-03-2013

Re: Certificate error on my account

Good afternoon byronharrison,

 

I hope you had a fantastic New Year! I don't have an update for you yet, but please know our support teams are continuing to work towards a resolution. I'll be in touch again next Wednesday. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 10,146
Topics: 115
Kudos: 267
Blog Posts: 20
Solutions: 453
Registered: ‎01-03-2013

Re: Certificate error on my account

Good morning byronharrison, 

I wanted to touch base with you to let you know our support teams are still working on the certificate display issue. I'll be sure to reach out again next week with another update. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎12-10-2014

Re: Certificate error on my account

Before your "update" post tomorrow, I wanted to let you know that the issue still exists.

 

The line about your support teams working on the issue is patently false. They've been aware of this for nearly a year, and more directly 2 months on this forum posting. If other users are experiencing this error; someone, somewhere, has to have either gotten further towards a resolution or reached a resolution after this much time. Something affecting "multiple users" wouldn't go neglected this long; or at least it didn't when I worked there. If it is, then that's a shift in the "Customer Driven" approach that you used to be touted for.

 

My only request is to fix the issue. While it's not a massive inconvenience, it's annoying. Posting a weekly reply that "we're still working on it" is both a farce and a lie. No work has been done. You've touched this account once, and then hoped I would relent after a couple weeks. Unfortunately, I'm holding you to the standards you used to hold yourselves to. I'm not relenting until the issue is resolved or you simply state that the issue isn't a priority and won't be solved. Then I (as well as the multiple others experiencing this issue) will know where an Elite Plus member stands.

Posts: 10,146
Topics: 115
Kudos: 267
Blog Posts: 20
Solutions: 453
Registered: ‎01-03-2013

Re: Certificate error on my account

Hello byronharrison, 

Thank you for following up with me. Please see that I am sending you a private message to follow up on this issue. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!