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Posts: 1
Registered: ‎01-04-2017

Account gone missing

My account completely disappeared. I was an elite plus member with banked points.. all gone.. I signed up for a new account to place an order...but would like my old points,etc.
Posts: 7,740
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Registered: ‎10-10-2012

Re: Account gone missing

Hello Jaylay311,


Welcome to the Best Buy forum!


As far as I can tell, your account is still very much active.  All of the points you have banked are safe and sound.  The reason why you are unable to see them when you login is because you apparently created a new account yesterday, which is now linked to your account.  I would strongly suggest that we look into merging your two accounts.  Any active points or certificates in the secondary account would transfer over to the primary account following the merge.  I should have no problem performing a merge if the accounts share the same information.  Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will see what I can do to help.



Phone #
Mailing address

Email address


How to Merge My Best Buy™ Accounts


Thank you for connecting with us and for being a My Best Buy member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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