03-22-2017 07:07 AM
last night I orderd a neat scanner it was $199.00 plus free 2 day shipping When I ordered it there was no free 2 day shipping option I had to pay to get 2 day shipping because I needed the product. That I would consider false advertising I tried to call the help # talked to people that could not speak very good english and all I got was sorry I can not help you wit that I think that your customer service and your policies need some work very disatisfied.
03-22-2017 09:36 AM
When shopping with us online, thousands of items qualify for our free 2-day shipping! I'm glad to hear you found a printer that had this offer listed. With that said, I'm sorry to hear you may not have seen this offer reflected during checkout, causing you to have to pay for the free 2-day shipping to get it in the time you needed.
Using the details you registered with the forum, I was able to review your order and the item. I do see that the printer should have qualified for free 2-day shipping. Please see that I am sending you a private message with further information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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