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New Member
Posts: 3
Registered: ‎02-21-2017

missed delivery time - no phone call

I had received a delivery confirmation email for my Sony 65" to be delivered today between 12 and 4.  I had to cancel an appointment that I had in the afternoon to be home.  No delivery!  I called at 4:10 and after over a half hour of holds and an eventual callback I was told that it would be here in 15-30 minutes.  Still waiting!  I spent close to $14000 this month at BB and would expect better service.  Now my evening is screwed up as well. 

Posts: 909
Topics: 14
Kudos: 98
Blog Posts: 3
Solutions: 41
Registered: ‎01-09-2017

Re: missed delivery time - no phone call

Greetings KeithLehm,

 

I want to offer my sincerest apologies for your recent delivery experience. I absolutely understand that our customers are taking time out of their busy schedules to make time for their deliveries. If there is any reason our drivers are going to be late or not arrive due to inclement weather, we strive to make sure communication with you is priority. In this scenario, we failed to meet the mark of a wonderful customer service experience and I’m truly sorry.

 

If you could send me a private message with your order number, I’d like to look into it to make sure this scenario is communicated to the overseeing leadership of your area. I want to assure you this is something we take very seriously and will not allow to go unnoticed. In order to send me a message directly, click on “Private Message” to the right of my signature. If there is anything else that comes to mind, please don’t hesitate to bring it to my attention. I look forward to hearing from you.

 

Sincerely,

Javier|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-21-2017

home theatre installation delayed for over 4 weeks

I purchased a complete home theatre system on Feb 2. (spent about $14,000 total).  Installation was scheduled for March 14.  The Geek Squad did not show up due to bad weather (understandable) but did not reschedule or respond to phone calls.  Today after a few phone calls and a visit to th store I was finally told April 13th!  This is totally unacceptable.  I am going to see if I can get another home theatre store to install sooner and cancel my order.  You would think that they would try to take care of customers that spend a lot of money with them.  There was absolutely no sense of urgency on trying to help me.

Posts: 909
Topics: 14
Kudos: 98
Blog Posts: 3
Solutions: 41
Registered: ‎01-09-2017

Re: home theatre installation delayed for over 4 weeks

Greetings KeithLehm,

 

I want to start by offering my sincerest apologies for your experience you’ve had with our delivery service thus far. I absolutely understand your desire to have your items delivered and installed promptly, especially after already having it postponed. I’d be happy to review your order to see what can be done.

 

In order to keep your details secure, please send me a private message with your order number beginning with either BBY01 or 111. While we do have limitations based on available manpower and resources, we always strive to make sure our clients receive their order in a timely manner upon completing payment.

 

Once again, I’m sorry for the frustrations you may have experienced with us and I can assure you I will work diligently to see what feasible options we have to make things right. I eagerly await to hear from you!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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