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New Member
Posts: 2
Registered: ‎10-27-2017

certificate of insurance from Best Buy

I've been waiting for the Certificate of Insurance for 6 days since I first spoke to customer

service. 

 

The first person who I spoke to did not understand what Certificate of Insurance (COI) is or know how to route the call. The second call I spoke to told me that I will receive the COI next 24 to 48 hours, but nothing happen as if the call never happened. Then I made multiple calls to the Geek Squad Customer Care Agent who told me I will receive the COI in the next 24 hours. Yesterday I called again, the person on the phone told me the same thing over and over again.

 

I'd like to know which department is in charge of the COI and when can I expect the COI? If I do not receive the COI by tomorrow, I no other choice except to cancel the order since the current refrigerator has problems and I know longer have confidence that I will receive the COI in the next 24 hour.

 

Posts: 901
Topics: 10
Kudos: 86
Solutions: 41
Registered: ‎10-19-2017

Re: certificate of insurance from Best Buy

Hi NYIsabel,


Thanks for reaching out to us with your concern.  Getting a Certificate of Insurance (COI) before your delivery is super important when your building requires one for deliveries.  It would be so frustrating seeing the delivery team with your products and being unable to accept the delivery because they don’t have the right paperwork.  I’m going to do everything I can to try to help you get this situation resolved.


Using the information you provided when registering for the forum, I’ve looking into your situation and see that you have been having issues getting information for the COI sent to the right internal team via email.  What I would like to do, is send you the standard COI via email myself.


Can you please send me a private message verifying the email you would like me to send the information to? Can you also confirm in that message that you only need the standard COI and not a specialized COI per your building’s policies? To send a private message, just click on the blue “private message” button included in my signature at the bottom of this post.


I look forward to hearing from you soon!

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-27-2017

Re: certificate of insurance from Best Buy

I finally received the COI from Best Buy Friday morning. Thank you for your help.

 

 

Posts: 901
Topics: 10
Kudos: 86
Solutions: 41
Registered: ‎10-19-2017

Re: certificate of insurance from Best Buy

[ Edited ]

Isabel,


I’m so glad to hear you got the COI!  


If there is anything else you need for this, please let me know.  I’m always happy to help in any way I can. 


Thank you,



Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!