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Posts: 2
Registered: ‎03-16-2017

bad service no show delivery twice and impossible to reach anyone willing to help

I bought a $2,500 75" tv almost 3 weeks ago. Geek squad did not show up or call. we called and they rescheduled. they did not show up again. when we called the store they cancelled the order and re did it and rescheduled delivery. we were not prioritized or given anything for the 8 hours we sat around or the frustration we were caused. When I called the store and the main number all I got was put on hold and transferred around. There is no one to talk to that is willing to help. your customer service experience is terrible. 

Posts: 2,211
Topics: 42
Kudos: 147
Solutions: 90
Registered: ‎11-30-2015

Re: bad service no show delivery twice and impossible to reach anyone willing to help

 

Hello morrisanderic,

 

Purchasing a new TV is very exciting! It’s disheartening to hear you’ve been having issues with your delivery for your 75”TV, and it may be causing some frustration. I apologize for any frustration your missed deliveries may have caused you.

 

Using the details you provided upon registering here on the forum community I couldn’t locate your TV purchase to take a peek into this matter further for you. Can you please send me a private message with your order number? You can send me one by choosing the option to do so next to my name at the bottom. 

 

Once I have that I’d be happy to see what options may be available at this time to help you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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