03-18-2017 04:50 PM
03-20-2017 11:41 AM
03-22-2017 04:07 PM
I’d like to start off by sincerely apologizing for the absolutely unacceptable experience you’ve had to endure with your delivery order. I completely understand purchasing an appliance is a journey of itself, the last thing we want to cause is any frustration during the fulfillment process.
Upon reviewing your account I can see all the agents you have spoken with to have this mess fixed. I currently see the order for the dryer is currently cancelled and a refund has been issued which you should be seeing shortly. It’s disheartening to see the tremendous issues you had with your purchase and I want to assure you I will document this on a corporate level and share your words with the appropriate entities so it can be addressed internally.
There’s no excuse for the complications on your order and am sorry to hear you will not be ordering from us again. We genuinely value your business and hope you decide to shop with us again. I also want to thank you for taking the time to share this with us as it’s absolutely crucial for us to receive in order to enhance the customer service experience. If there is anything else I can answer or address, please don’t hesitate to respond.
|Javier|Social Media Specialist | Best Buy® Corporate|
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