04-18-2017 06:52 PM
We placed an order in November before Thanksgiving for an entire set of new kitchen appliances---stove, fridge, microwave and dishwasher.
We have been given 6 different install dates. The fridge was installed. My contractor picked up the microwave and installed it. Every install was a no show.
Finally, at the advice of installer and local Winston Salem and Morehead City employee as well as customer service in Orlando, we cancelled the order for stove and dishwasher and re-ordered, hoping to change something computer wise.
The istallation date was today. We paid the contractor to be at the site all day. NO SHOW, NO CALL, NO EMAIL!!!
We should have moved in by Feb 15th.
Also, NO apologies.
I want my stove and dishwasher NOW. SCREW your bad installers, I will find my own installations.
I want a Major Discount for pain and suffering and hundreds of hours on the phone trying to straighten this CLUSTER out. I will be on all major social media letting others know about my Best Buy experience meanwhile.
My appliances were originally sold to me by Britany in the Winston Salem store in November. She handled the cancel and repurchase while assisting another employeee with their order problem. NEVER apologized. Morehead offered a 10% discount only on the stove. The price had already dropped MORE than that!!
Mad as hell!!!
04-19-2017 12:14 PM
Welcome to the Best Buy Support Online Forum Community!
Thank you for choosing Best Buy for your appliance needs. It’s disheartening to hear that the installations may not have gone as initially planned, and the service you’ve received so far hasn’t been very professional. I apologize for any inconvenience your failed delivery and installation attempts may have caused you.
Can you please send me a private message with your order number? Using the details you provided upon joining our community I wasn’t able to locate your purchase, or delivery. I’d be happy to see how I may be able to help you with your appliance delivery issues. You can send me a private message with that information by choosing to do so next to my name at the bottom.
I look forward to your reply!
|Mariah|Social Media Specialist | Best Buy® Corporate|
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