03-11-2017 07:58 PM
I order a dishwasher on Feb 26, including delivery and installation. I received a call last Wednesday that the installers would be at my house between 8am and noon on Thursday. I took 1/2 day vacation so I would be at home. No one showed so I called Best Buy at noon. I was flat out lied to. I was told that the installer's truck broke down but they would be at my house by 2pm. No one showed. I called Best Buy again at 5pm and they tried to reach the installer but after being on hold for 20 minutes, they told me they would call me back as soon as they could reach them. At 6pm, I received a call from the installer to say they would be at my house in "about" 45 minutes. Again..it is now 6pm. I now was not at home so the installer agreed to deliver and install at 8am on Saturday (today). Of course, no one showed. I called Best Buy at 10am and after they contacted the installer, I was informed that they did not have me on their schedule for today. I have now wasted one full day of vacation and 1/2 of my Saturday...for nothing! They said the earliest they could dleivery was next Tuesday. When I asked for compensation, Best Buy said their policy is to not compensate customers but the installer was willing to give me a $30 gift card....whoppy!
Of course, I canceled my entire order with "Worst" Buy and will NEVER buy form them again!
DO NOT EVER ORDER APPLIANCES FROM BEST BUY.....GO TO SEARS, HOME DEPOT, ANYPLACE EXCEPT "WORST" BUY.
03-13-2017 04:19 PM
I want to start off by offering my sincerest apologies for your experience with our delivery team. I understand that buying an appliance is a journey of its own. The process of getting it to your home and installed should be the least stressful part of it all and from the sounds of it, we did quite the opposite for you. I’m genuinely sorry about the sup-par customer service we provided you. We truly work hard to make the home delivery process as seamless and easy as possible.
It’s disheartening to hear that you cancelled your order but I absolutely understand the why behind it. I want to assure you that I will share this will the appropriate teams and leadership to make sure your experience does no go unheard. We value feedback from our customers both in a positive and negative light as it can only help us refine our methods to improve the overall customer service experience.
If there is absolutely anything else you’d like to bring to my attention, please don’t hesitate to respond.
|Javier|Social Media Specialist | Best Buy® Corporate|
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