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Posts: 1
Registered: ‎03-12-2018

Washer installation

The washer I bought was new but they installed it and it only does piping hot water now, no matter what button it's on. I think it was done incorrect because I should be able to pick temperature. What do I do?
Posts: 2,099
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Registered: ‎04-18-2017

Re: Washer installation

Hello Mt0701-

 

We’re grateful you let us know about the piping hot water that is coming out of your washer, even when you select otherwise.  The washing machine should have the options to select temperature control and if this is not the case, you bet we want to see about getting this fixed and working properly!  Thank you for bringing this to our attention, here on the Best Buy forums.

 

Knowing that our Geek Squad performs many installation services, Best Buy often utilizes trusted 3rd party vendors to help fulfill some orders.  I was unable to locate any purchase history using the email address that was provided at registration.

 

I’m wanting to point you in the right direction for your next appointment, but I’d have to make sure I’m speaking with the correct team.  Send me a private message by clicking the blue button in my signature line below.  Please include your full name, phone number, email address, and order number so I can get started!

 

Kindly,

JJ|Social Media Specialist | Best Buy® Corporate
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