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Posts: 1
Registered: ‎08-07-2017

Washer/dryer installation- expected more from best buy

I just moved out of state with three kids and was supposed to have a washer/dryer installed the day after I moved in. In the same spot the previous owners had theirs, I was told it would be a fire hazard, and void the warranty if they installed it. Since they left- I scheduled HVAc and a plumber and noone seems to understand the problem. When I called for clarification-I was told there were no notes made on the order, the techs couldn't be reached, they would call me back. I called several.times and have yet to receive any clarification on the problem. I have a second team coming a week later- and hoping for the best???
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Registered: ‎11-29-2016

Re: Washer/dryer installation- expected more from best buy

Hello MRSK,

 

After moving to a brand-new state, I’m sure the last thing you wanted to worry about is the installation of your washer and dryer. I’m sorry to hear your recent service didn’t go as I imagine you would have hoped, but I’m glad you’ve shared your experience with us on our forums.

 

Using the information you’ve provided upon registering on our forums, I see you’ve been rescheduled for this coming Friday, August 11th. I’m hopeful your next installation will go much smoother than your first, however, if you should run into any additional issues, don’t hesitate to post again and let us know.

 

Please know I’ll be documenting your feedback here at our Corporate Headquarters for further coaching and training opportunities as well, so we can hopefully avoid a similar situation from happening to our customers in the future. I realize it won’t undo the disappointment you’ve already gone through with your first installation service, but I truly appreciate you taking the time to let us know about your experience.

 

Respectfully,

SeanM|Social Media Specialist | Best Buy® Corporate
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