07-14-2017 11:12 AM - last edited on 07-14-2017 01:52 PM by John-BBY
07-14-2017 02:56 PM
Welcome to our Community. I cannot begin to imagine how upset I would be given the unfortunate and unhappy circumstances you've described, so I know I cannot imagine your frustration. Certainly this is not the superior experience to which we aspire -- not by a long shot -- and I apologize for our having disappointed you.
On reviewing your situation, I note that you have been working with a member of our Executive Resolution Team. I encourage you to reach out to him as he is your point of contact for these concerns.
I hope this helps. Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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