03-10-2017 07:53 PM
03-11-2017 02:07 PM
I understand how concerning that it is that your cell phone broke especially with it being the number on the order for the delivery techinicians to call. I do have good news for you however, the delivery teams will still attempt to make the delivery even if you are unable to answer the phone. Typically the phone numbers are used for an automated call the night before the scheduled delivery date as a reminder for you that we will be coming out and the time frame for the delivery, and then again on the day of the delivery our teams give a courtesy call about 30 min prior to their arrival to let you know they are on their way. Either way though, whether the phone calls are answered or not the teams still will come to the home and attempt to make the delivery. With that said I hope you enjoy your new washer and dryer, we do greatly appreciate your business.
A Best Buy Social Media Specialist or Best Buy Moderator should be issueing an official responce shortly.
03-11-2017 05:27 PM
Welcome to our Community. I'm so sorry to hear about your phone.
Jss13190 has said it all. How did your delivery go today?
Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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