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Posts: 1
Registered: ‎03-11-2018

Terrible delivery and installation experience

We were promised compensation for the hours of lost time that we experienced from the many appointment times that were not fullfilled.  We spent hours on the phone with service departments just getting shffled around with no resolution.  How do we talk with the cororate office about this. 

Posts: 1,296
Topics: 4
Kudos: 132
Solutions: 70
Registered: ‎10-19-2017

Re: Terrible delivery and installation experience

Hi JMillerfamily5,

Although I wish it were under better circumstances, I want to welcome you to the forums! I’m sorry to hear about that experience you had. I can certainly look into it for you and check on that compensation.

In order for me to access your account, I will need to request a little bit of additional information. Would you be able to send me a private message that contains the following?

•    Name
•    Email
•    Phone number
•    Order number

Provided this, I should be able to take a look at the order history and gain a better understanding of the situation. 


Luke|Social Media Specialist | Best Buy® Corporate
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