02-10-2017 01:46 AM
Solved! Go to Solution.
02-10-2017 02:28 AM
02-15-2017 12:02 PM
Hi there, bwong1977,
Thank you for your patience while waiting for assistance. The forum has been a little backlogged ever since the start of the recent holiday season, so we haven’t been able to reply as quickly as we would normally like. I can’t say I’d be very happy to come home to find my TV I purchased wasn’t in the best of condition, so I’m sorry to hear yours was not only damaged but soaking wet as well. As you may know, we cannot accept a return or exchange of a damaged item as per our Return and Exchange Promise. It becomes a bit tricky though if the TV arrived in that condition, so I’d be happy to offer my assistance to see what options we may (or may not) have available to us.
After pulling up your Best Buy account using the information associated with your forum profile, it seems we were able to offer an exchange via delivery on 2/13. If you have any questions concerns about this though, please don’t hesitate to let me know. It’s what I’m here for.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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02-21-2017 03:36 AM