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Posts: 3
Registered: ‎02-10-2017
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TV delivered with bottom of box soaking wet and screen cracked

I order a 55 inch LG on 02/05/2016 it was supposed to be delivered 02/07/2016 but it had snowed a little the day before I didn't think this would effect my delivery since the roads were pretty much clear but they moved it to the next day a day I couldn't be home but my son would be well when I got home about 2 hours after they delivered it it was sitting up the stairs in the spot I cleared my son said there were no problems he answered the door they carried it up the six steps and sat it were it now sat I noticed that bottom of the box was a little wet but didn't think anything of it so I left it right there until the day after next 02/10/2016 and I started to unpack it as I was unpacking it I realize the bottom of the box was alot more wet than I initially thought in fact it was soaking wet even after being in the house for 2 days so I carefully removed it from the box and right away I could tell something was wrong with the screen it's too late to get anyone on the phone right now so I'm writing on here the only thing I could think of to vent my frustration I have been wanting a new TV for over a year and when I finally got it the TV was broken I'm so scared because I have read so many horror stories of the store saying it not their fault the customer unpacked it wrong broke it after receiving it... I just wish I was home during delivery because I would have never accepted a TV or any electronics with the box wet what that tells me is that the bottom of that box was on the ground at some point and is most likely where the damaged occured I love best buy I have bought alot of stuff over the years and the have always treated me right so I hope this isn't any different all I want is what I paid for a working TV and I'm going to pick it up myself...ill be call first thing in the morning I'll update this post with what they tell me
New Member
Posts: 3
Registered: ‎02-10-2017

Re: TV delivered with bottom of box soaking wet and screen cracked

Since I wrote this post I have been reading story after story that when a TV is cracked it is always the customers fault but in my case that is impossible I have been wanting this TV so bad I was super careful removing it and I saw the crack immediately I thought there was a plastic protive sheet that was just wrinkled but that wasn't the case and with the bottom of the box being so wet it was obviously miss handled during delivery what delivery person sets a TV down In the snow before delivery and what I think probably happened is one of them slipped and that would account for the broken TV and the box being wet
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Registered: ‎01-21-2014

Re: TV delivered with bottom of box soaking wet and screen cracked

Hi there, bwong1977,

 

Thank you for your patience while waiting for assistance. The forum has been a little backlogged ever since the start of the recent holiday season, so we haven’t been able to reply as quickly as we would normally like. I can’t say I’d be very happy to come home to find my TV I purchased wasn’t in the best of condition, so I’m sorry to hear yours was not only damaged but soaking wet as well. As you may know, we cannot accept a return or exchange of a damaged item as per our Return and Exchange Promise. It becomes a bit tricky though if the TV arrived in that condition, so I’d be happy to offer my assistance to see what options we may (or may not) have available to us.

 

After pulling up your Best Buy account using the information associated with your forum profile, it seems we were able to offer an exchange via delivery on 2/13. If you have any questions concerns about this though, please don’t hesitate to let me know. It’s what I’m here for.

 

Sincerely,

Alexandra|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-10-2017

Re: TV delivered with bottom of box soaking wet and screen cracked

I called best buy the next day and explained exactly what happened and they were so helpful and understanding they shipped me a new TV and took back the other one this is one of the many reason best buy is the only place I shop... when it comes to items they sell they stand behind their products and always have the best products at the best price