Add Product

Search Results:

New Member
Posts: 2
Registered: ‎02-14-2017
Accepted Solution

TV Delivery Question

Hi there. I know that delivery procedures for larger TVs changed recently, but I've not been able to find an answer for my question. All I would need is assistance with taking it out of the box (it is 65" after all) so I can plug it in to ensure it works properly. Would I need to pay for the installation services just for that? Thank you.

Posts: 2,615
Topics: 12
Kudos: 178
Solutions: 154
Registered: ‎12-23-2016

Re: TV Delivery Question

Hi sisyphus,

Welcome to the Best Buy Forum Community, and thanks for your question. I can understand your concern with unboxing your television, as a 65-inch television can be unwieldly.

In order for us to unbox the television for you, you would have to pay an for an installation. The good news is if your only concern is taking the television out of the box it has become much easier than it used to be. For almost all televisions of that size, the top of the box is held on with plastic clamps. You can remove those clamps and lift the box clean off from the television without having to actually lift the television out of the box. You can see an example of how these boxes work by viewing this Youtube video.

Most TVs these days do not come with the stand installed, and they can sometimes be a bit tricky to get on. If you are at all concerned about attaching the stand, or getting the TV on to your television stand, a install service may be a good idea for you. If you’d like to upgrade to the install service from a standard delivery, you should give the store where you bought the television a visit.

If you have any further questions, please let me know.


Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎02-14-2017

Re: TV Delivery Question

Thank you for the response. It turned out to be much easier than I was expecting, and I managed to get it unloaded and on the TV stand without accidentally putting my knee through the screen. And it seems to work, so yay!