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New Member
Posts: 3
Registered: ‎01-12-2018

So sad...

I'd like to share my experience with you regarding the delivery of an appliance I purchased at my local Best Buy. I was scheduled for delivery today between 8:00 and noon. At 10:30 I received a voicemail from the delivery people (not a phone call- right to voice mail) saying that they were running behind and need to push my time back and they would be there sometime between 12:00-1:00. At 1:30 when there was still no delivery, I called 1-888-BEST BUY as instructed. I went through the automated system, chose to hold to speak with a representative and was told it would be a 15 minute wait. Seconds later it said that I've reached a number that is no longer in service and it hung up. I then called the other number listed in my confirmation email which I assume was my local Best Buy and spoke with a sales rep who checked to see where the delivery was dispatched from and suggested that I call them to find out when they would be here. I asked him who I could talk to about the fact that I've now wasted my entire day off waiting for them and how that's SO NOT OK and he assured me that the people at the number he gave me would be the right people to talk to. I called the dispatch, explained that I was still waiting for my delivery and the girl on the phone checked my deliver status and informed me that it was going to be yet another hour till they would be here. At that point it was 1:45pm. Unacceptable. She was very unconcerned about the fact that I was not happy and being inconvenienced and without any apology, said there was nothing else she could do. I then asked to speak with a manager or anyone who would actually care that their service today was terrible. I was then put on the phone with another woman who had much the same attitude- very unconcerned about their gross lack of customer service or the fact that I've wasted an entire day waiting on them. She told me repeatedly that they could not compensate me in any way, corporate would have to do that. I then explained that I'm not looking for money, I JUST WANT SOMEONE TO CARE. She then told me she would talk to them about being more communicative about delays in the future. I assured her that while that's great, I will not be making any purchases with them again in the future. What a horrible experience and testament to the lack of care Best Buy must have for their customers. Oh, and my fridge still isn't here yet. 
New Member
Posts: 3
Registered: ‎01-12-2018

Re: So sad...

Completely in agreement with you as I am going thru the same situation. I dread dealing with BestBuy and am kicking myself for buying from them
New Member
Posts: 3
Registered: ‎01-12-2018

Re: So sad...

My purpose in posting this is not to bash Best Buy.  It is my sincere hope that this is handled in a way that prevents future customers from having the same experience.

New Member
Posts: 3
Registered: ‎01-12-2018

Re: So sad...

They finally came with the refrigerator and refused to take the doors off to get it to fit through the doorway.  They caused damage to my walls in multiple places and dented the doors and the side of the fridge in multiple places.  I refused the appliance and they took it back.  Who do I talk to regarding the gross incompetence and the damage to my walls?

Thank you.

Posts: 8,683
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Registered: ‎09-29-2008

Re: So sad...

Hey salinaiavarone,

 

Thanks for reaching out to us on our forum, and I am truly sorry this was your refrigerator delivery experience with us. It is correct that unforeseen circumstances can cause our appliance delivery teams to arrive before the customers four hour window, or they can arrive after a customer’s four hour window. There isn't much any company could guard against this 100% of the time as the cause is unforeseen.

 

I do apologize for the damage to your home, and we of course have insurance that would cover any damage found to have been caused by a Best Buy employee. To place a claim for this damage with our insurance company call Sedgwick claim management at 1-800-620-7409.

 

Did we get a new refrigerator delivered out to you? Is there anything specific you would ask me to get done for you?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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