01-12-2018 01:14 PM
01-12-2018 02:32 PM
They finally came with the refrigerator and refused to take the doors off to get it to fit through the doorway. They caused damage to my walls in multiple places and dented the doors and the side of the fridge in multiple places. I refused the appliance and they took it back. Who do I talk to regarding the gross incompetence and the damage to my walls?
01-18-2018 03:54 PM
Thanks for reaching out to us on our forum, and I am truly sorry this was your refrigerator delivery experience with us. It is correct that unforeseen circumstances can cause our appliance delivery teams to arrive before the customers four hour window, or they can arrive after a customer’s four hour window. There isn't much any company could guard against this 100% of the time as the cause is unforeseen.
I do apologize for the damage to your home, and we of course have insurance that would cover any damage found to have been caused by a Best Buy employee. To place a claim for this damage with our insurance company call Sedgwick claim management at 1-800-620-7409.
Did we get a new refrigerator delivered out to you? Is there anything specific you would ask me to get done for you?
|Allan|Senior Social Media Specialist | Best Buy® Corporate|
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