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New Member
Posts: 3
Registered: ‎09-13-2017

Serious Complain with Best Buy

What horrible experience !!!!

I purchased a washer and dryer online with installation and haul away services. The whole process is very very painful and could worth a whole column to New York Times or Wall Street Journal. Anyway, took 3 times finally got in my unit. The dryer got a big scratch on outside. I checked inside the machine,  it is being used with a bunch of dryer sheets left inside the machine ! I'm spending the money and time not for a used machine.

Anyone able to help me to file a formal compalin?

Sincerely,

A very disappointed custmer

New Member
Posts: 3
Registered: ‎09-13-2017

Re: Serious Complain with Best Buy

Inside dryer has few scratches that clearly indicated being used, looks the same as my old machine

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New Member
Posts: 3
Registered: ‎09-13-2017

Re: Serious Complain with Best Buy

Is there a way I can upload pictures as evidences?

Posts: 1,940
Topics: 10
Kudos: 160
Solutions: 122
Registered: ‎12-23-2016

Re: Serious Complain with Best Buy

Hi bbb2017,

 

Welcome to the Best Buy Community forums. I’m very disappointed to read about your poor appliance delivery experience. Having to reschedule a delivery is always frustrating, and I understand how disappointed you must be to have found scratches on your dryer.

 

We always want the appliances we deliver to arrive on time and in good shape. Using the information in your post and forum registration I was able to locate your order in our systems. I’d like to go over some details of this order with you. Because we respect your privacy I will be reaching out to you via private message rather than posting in this thread.

 

You can check this message by logging in to your forum account and clicking on the orange envelope in the top right corner of the screen.

 

Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
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