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New Member
Posts: 2
Registered: ‎04-03-2017

Sedgwick

[ Edited ]

Customer Support,

I am contacting you in regards to a speaker installation that was performed on 16JAN17' by Geek Squad. Approximately two weeks after installation the drivers side door would not open, upon further investigation it was discovered that the part that allowed the door to open was broken during installation and the installer tried to cover it up by using zipties to "rig" the door to work. Obviously frustrated, I contacted Geek Squad and was passed around to several representatives for two weeks. I finally was able to reach the manager and was told to have it repaired and the store would refund the cost. The door was fixed by the Chevy dealership at a cost of approximately 1100.00 dollars and i returned to Best Buy with the bill. To my surprise i was told that was above the expected cost and had to wait several weeks to hear back from the manager before he said they would pay for it. After another week the manager stated that the claim was with the insurance company now.

 

The insurance company contacted me and asked for all receipts for the repairs. They now have all the information and will not return phone calls or messages. I am in the military and have spent way to much of the very little free time that i have trying to take care of this matter. My claim number is {removed per forum guidelines} and i have had one interaction with Connie {removed per forum guidelines}. Her phone number is {removed per forum guidelines} and her email is {removed per forum guidelines}.

 

 

Posts: 8,093
Topics: 82
Kudos: 325
Blog Posts: 47
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Registered: ‎09-29-2008

Re: Sedgwick

[ Edited ]

Hi cnmn1,

 

I am honestly sorry if the Autotech that worked on your car caused any damage to it, and that your Sedgwick claim adjuster is not returning your phone calls. It is of course true that we have insurance that would cover any damage to a customer's property caused by the actions of a Best Buy employee, and a claim filed with them should be handled in a prompt manner.

 

I have emailed Sedgwick asking them to contact you as soon as possible to get you the current status of your claim. Once I hear back from them I will post back to this thread.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 8,093
Topics: 82
Kudos: 325
Blog Posts: 47
Solutions: 330
Registered: ‎09-29-2008

Re: Sedgwick

[ Edited ]

Hey cnmn1,

 

I did hear back from Sedgwick on this. They advised me they called you and left a voicemail. They also advised me they have issued you a check to cover the damages that were caused during the installation. 

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎04-03-2017

Re: Sedgwick

They did call and leave a message stating they would like to talk to me. As usual, I have called back several times and no answer. Thank you for all your help...i will better once I receive the funds but again thank you for quick response on helping me settle this matter!
Posts: 8,093
Topics: 82
Kudos: 325
Blog Posts: 47
Solutions: 330
Registered: ‎09-29-2008

Re: Sedgwick

Hey cnmn1,

No need to thank me. Let me know if you need anything in the future.

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!