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Posts: 1
Registered: ‎06-05-2018

Sedgwick - no response regarding damaged wall during delivery, extremely frustrating

[ Edited ]

Hi,

 

My wife and I had an entire set of LG appliances delivered to our home back in March (nearly 3 months ago) and the delivery men tore-up the enterance to our kitchen. Upon contacting customer service to file a claim, we were told to call Sedgwick. After several weeks of calls we finally got a call back from an individual requesting photos. As requested, I sent these to his cell phone, but then recieved no response. That was over a month ago. I have now repeadedly called Sedgwick but I can only leave messages and those messages are never replied to. This is extremely frustrating and also disappointing since I have bought all my appliance from BBY and doubt that I ever will again based on this experience. As a Best Buy Elite Plus member for several years, this is also very upstetting. 

 

Please note that I have pictures and a claim number that I can share when requested. 

 

Please let me know how we can finally get this resolved. 

 

Thanks,

Tim {removed per forum guidelines}

Posts: 8,184
Topics: 349
Kudos: 257
Solutions: 344
Registered: ‎09-29-2008

Re: Sedgwick - no response regarding damaged wall during delivery, extremely frustrating

Hello Tim,

 

Welcome to our community -- though I certainly wish it were under better circumstances -- and thank you for your loyalty as a My Best Buy Elite member. I must confess that I cannot begin to imagine your frustration at having your property damage claim still lingering after all this time. I apologize for your having to cope with these ongoing circumstances.

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your telephone number
  • Your email address
  • Your Sedgwick claim ID number

 

To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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Highlighted
Posts: 8,184
Topics: 349
Kudos: 257
Solutions: 344
Registered: ‎09-29-2008

Re: Sedgwick - no response regarding damaged wall during delivery, extremely frustrating

Hello Tim,

 

Thank you for sharing the requested information.

 

I have alerted my partners at Sedgwick to your concerns. You should be contacted by an adjuster within the next few business days.

 

If you have questions or concerns in the interim, please be sure to let me know. I'm very grateful you took the time to make us aware of your circumstances.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!