Add Product

Search Results:

Reply
New Member
Posts: 6
Registered: ‎03-07-2017

Screen Protector Installation

I've been having Best Buy install my screen protector for at least 6 years.  When I get a new device or the screen protector breaks, they've always installed it for free.  When I had the screen protector installed, I was guaranteed that the installation fee covers re-installation.  

 

The past weekend, I've gone to 5 best buy stores, only two of them would honor my installation receipt to re-install my screen saver(just 1 actually, I had the one store call the other store to verify it), after this store talked to the other store, the Geek Squad manager suddenly changed his mind and said, oh yes, we will do that.

 

So what is the official policy on Screen Protector installation.

 

1.  When the one on my current device breaks and Zagg send me a replacement, do I get the re-installation for free?

 

2.  When I update my phone of the size, for example iPhone 6S to 7, is the re-installation free(it was for me the last time).

 

I paid a new installation fee when I got a different size, from iPhone 6plus to iPhone 6s.  I get that I have to paid a new installation fee.

 

So, what is the policy?  The kiosks at the malls re-installs them after a one time fee.

 

 

Thank you

Valued Contributor
Posts: 2,097
Registered: ‎12-01-2014

Re: Screen Protector Installation

Generally they charge each time and usually only when you purchase from inside the store. This is because if they mess up the installation they can replace it right away then.
New Member
Posts: 6
Registered: ‎03-07-2017

Re: Screen Protector Installation

I want to hear directly from a Best Buy representative.

Posts: 844
Topics: 15
Kudos: 169
Solutions: 99
Registered: ‎01-13-2015

Re: Screen Protector Installation

Hey dlapid,

 

I too like to purchase a screen protector for my phone and tablet whenever I choose to upgrade them, and I always opt for a professional installation so I know it's done correctly.  @jxs2 is correct that our stores generally charge for each individual installation, the only exception being if the shield is installed incorrectly by one of our Agents and it needs to be re-installed within the return period.  In the event Zagg sends you a replacement screen protector a few months down the road, or if you upgrade your device to a different model/size, it's my understanding that the original installation fee would not carry over after your return period has elapsed.

 

I hope this helps!

Sam | Best Buy Store Phone Operator

I am a Best Buy Employee at one of our retail stores. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Forum Guidelines | Price Match Guarantee | Return & Exchange Promise

Did I answer your question? Mark as SOLVED! | Do you like my post? Give KUDOS!

New Member
Posts: 6
Registered: ‎03-07-2017

Re: Screen Protector Installation

That's not what's happening to me for the last 5 or 6 years.  Can you send me or point me to a documentation that states that?

 

 

Posts: 844
Topics: 15
Kudos: 169
Solutions: 99
Registered: ‎01-13-2015

Re: Screen Protector Installation

Hi again dlapid,

 

I would encourage you to review our Return & Exchange Promise.  It's impossible for every single product sold in our stores and on BestBuy.com to be specifically called out, but it is ultimately up to the discretion of the store management whether or not they want to make an exception to return or exchange (or in this case, re-install) a product after the return period ends, which it seems like has been happening for you in the past.

 

Thanks,

Sam | Best Buy Store Phone Operator

I am a Best Buy Employee at one of our retail stores. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Forum Guidelines | Price Match Guarantee | Return & Exchange Promise

Did I answer your question? Mark as SOLVED! | Do you like my post? Give KUDOS!

New Member
Posts: 6
Registered: ‎03-07-2017

Re: Screen Protector Installation

It's clear that you couldn't care less from your vague response.  Could you direct me to the corporate customer service or quality control department or whichever department I can place a proper formal complain.  Thank you. 

Posts: 2,127
Topics: 10
Kudos: 183
Solutions: 133
Registered: ‎12-23-2016

Re: Screen Protector Installation

Hi dlapid,

Thanks for joining the Best Buy Community forums. There’s nothing worse than a scratched phone, so I can understand your desire to keep your screen protected.
 

This is a really good question. If you purchase a screen protector installation for a phone from us, we will reinstall a replacement screen protector on that device only, as long as you provide the replacement screen protector and have proof that you purchased the install from us. That means if your protector peels off and your order a new protector, we should install it at no charge. If, however, you change devices, even to another device of the same size, you would have to pay for a new installation.
 

If a store didn’t perform a reinstall to the same device for you at no charge, I apologize.  If you can let me know which store or stores this occurred at I’d be happy to document this for you so we can help prevent this from happening again.
 

I hope that clears up your questions. If there’s anything else I can help you with, please let me know.
 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎03-07-2017

Re: Screen Protector Installation

Thank you.  That was the anwer I'm looking for.  Thanks for your clarification.

New Member
Posts: 6
Registered: ‎03-07-2017

Re: Screen Protector Installation

And the stores are El Segundo, CA and Hawthorne, CA