07-12-2018 11:17 AM
The store blew off my dads install today. Nobody will answer a phone at the store been trying for 2 hours now. The 800# said I had to deal with the store. I need help ASAP! Anyone reading this online should take their business else in Rochester Michigan.
07-19-2018 08:53 AM
Thanks for reaching out to us here on the Best Buy Community forums about your father’s recent install appointment. I apologize for our late response. We’ve been unusually busy recently and it is taking longer than we’d like to get back to everyone.
We never want to leave someone hanging like that. I’m sorry that you weren’t able to get through to anyone at the store. I hope that we’ve been able to get everything rescheduled by now, but if not, we’d like to do that.
If the purchase was made by your father, I invite him to register an account here with us and reach out through a private message as I described above. If you have any questions, please let me know.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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