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Posts: 1
Registered: ‎04-03-2017

Re: Would like to register a compliant but no one at 1-888-BESTBUY cares

While my situation was not as seroius zs yours it was to me. I had a xasher deliverd/insyalled on 3/8/17. It has bern an ongoing circus trying to resolve the ossue of leaking, My experience with Geek Squad (except for 2 times) has been a nightmare! I will also be contacting them to file a claim as my laundry room floor has been damaged by the leak. In all fairness I have to say my refrigerator, dryer, tv and sound bar installs went great. I have made over 25 calls about this washer and still it was not resolved; today thanks to this forum I was able to speak with someone who made an appointment for today to hopefully finally resolve this issue. I really think the people who answer these calls are not well trained znd inless you hit it lucky znd get someone with a few brain cells working it is an exercise in futility! Pretty bad odds with over 25 calls and only 2 yeilded any results! I want to cancel these protection plans which we have on 5 different items and it is the 5 year plan but my husband doesn't!
Posts: 3,598
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Registered: ‎11-30-2015

Re: Would like to register a compliant but no one at 1-888-BESTBUY cares

[ Edited ]

Hi Crystalhawk, 

 

Thank you so much for taking time out of day to share your washer installation issues. I’m grateful to hear that the information you located here on the forums was helpful to you, and may have prompted some progress on a resolution for you..

 

Moving forward please continue to work with my colleague Kenny on this matter! He’d be happy to address your additional concerns, and discuss your Geek Squad Protection Plans with you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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