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Posts: 2
Registered: ‎04-15-2017

Re: Contact Corporate for complaints

[ Edited ]

Hi John, PLEASE READ as you seem to be the only one at BB who actually cares about the customers...

We purchased a $10,000 new appliance package in April of 2016, which included an induction cooktop. We had it delivered in August and had delays in our construction and finally installed it in Dec 2016. After having installed the unit we noticed a loud buzzing sound that was noticeable with all burners when they were turned on. We called Best Buy Moorestown, Nj to discuss the issue. We were told they couldn't do anything because we were past our 30 day period and we were on our own and had to contact Kitchenaid directly. We contacted Kitchen aid and they sent out a repair company. The repair company said they never have seen something like this with a brand new unit that was installed 2 days prior. The appliance company then said we had to sign a waiver stating that damage to our brand new cabinets, granite and flooring would not be their responsible while the unit was tested. So we declined, and had an electrician come look at the unit. It was determined that the LED lighting we have throughout our home is causing the buzzing on the unit. At no point in time did the salesperson at Best Buy make us aware of this technical discrepancy with this cooktop we bought. Kitchenaid also makes no mention of this issue. We need to replace the induction with a non induction cooktop now and the Best Buy store is not allowing us to do this, even after having spent $10,000 on appliances there. Please help us in resolving this matter.
Thank you,
Stephanie {removed per forum guidelines}

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Registered: ‎09-29-2008

Re: Contact Corporate for complaints

Hello Stephanie,

 

I can think of very little more upsetting than making the kind of huge investment you've described only to find that a component of your brand new kitchen doesn't work as you expected. I was quite discouraged to read that you've encountered such an issue and I apologize for your having to cope with this situation.

 

Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). With your original purchase being a year ago and the installation having been in December, Best Buy would not be able to offer you a return or exchange for the cooktop.

 

If you purchased Geek Squad Protection for this appliance, I recommend contacting Geek Squad at 800-433-5778 for assistance in scheduling a technician to visit your home. Alternatively, I would encourange you to continue working with Kitchenaid for options that may be available under the factory warranty.

 

Please know I'm grateful you took the time to write to us.

 

Sincerely,

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-15-2017

Re: Contact Corporate for complaints

Well yes that seems to be the only response BB is capable of in dealing with this issue. With such poor customer service, I will be sure to NEVER step foot in your stores again and I will be sure to tell all of our family, friends and business associates how you handled this and to always buy computers, electronics, appliances etc from all of your competitors. And thanks you for making another customer completely dissatisfied.