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Posts: 1
Registered: ‎01-06-2018

Range Damaged During Installation

A team of two third-party deliverymen arrived yesterday (Friday, January 5th) to install a Samsung black stainless steel freestanding electric range in my kitchen. The process, in short, looked unprofessional. The two men were not being careful with the stainless steel surfaces around the range, instead they were rather violent in their attempts to install the appliance and seemed to be in a rush to get out of my house. I did not notice any damage until after they had left, but today upon removing the plastic wrap, I spotted a large dent with scratches in it on the left side of the range, right below the cooktop. This must have happened when the range was being pushed into the space between the kitchen cabinets - scratching against the marble countertop. Also, upon closer inspection I saw another (small) dent on the stainless steel surface of the oven door, which I assume happened when one of the deliverymen used their body to push the range in against the wall. Unfortunately I only noticed this today, after accepting delivery. I would like to know what my options are. Can the damages be repaired or can the range be replaced under warranty? The dent on the stainless steel door is almost invisible but the scratches on the left side near the top are very noticeable and displeasing after purchasing such an expensive range. It should also be noted that the power cord was not fully plugged into the wall outlet, which may have resulted in further damage to the range or a fire if left unchecked.
Posts: 686
Topics: 7
Kudos: 47
Solutions: 36
Registered: ‎10-19-2017

Re: Range Damaged During Installation

Hello Di-Ferr,


My apologies for the lateness of this reply. This holiday has been especially busy for us on the forums, and we’re doing everything we can to catch up as quickly as we can. Your concerns are of great importance to Best Buy, and we want to make sure you receive a response to your post and offered any assistance I can provide.


I’m sorry to learn you’ve had a less than great experience during the delivery/installation of your new appliance. I’d like to help you out where I can with this. I am going to need some more details for you. Please, private message me with your order number, full name, phone number, and e-mail connected to your account. To send a private message please click on the button at the bottom of my post across from my name.


Thank you for taking the time to write us about this. Let me know if you have any other questions.


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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