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New Member
Posts: 2
Registered: ‎04-14-2017

Purchase / installation problems

I purchased a gas dryer a week ago from Best Buy. When I purchased the dryer I chose a delivery and install between 8-12 the following Saturday. I received a call on Monday regarding measurements and area prep, an email on Wednesday confirming the order, delivery, and date and time. I received an automated call on Friday evening again confirming the time between 8-12. Am hour later received a call informing me my time was between 12-4. When I told him about the 8-12 his response was that they were very busy and it would not be there between 8-12. I specifically purchased the dryer that day because he delivery time fit our schedule. I know have to cancel appointments and rearrange our schedule because of this conflict. Best Buy and the installer had all week to inform of a change and they did not. I feel the last minute time change was to prevent me from canceling the order. I don't have high expectations of the delivery showing up between 12-4 tomorrow.
Posts: 8,340
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Registered: ‎09-29-2008

Re: Purchase / installation problems

Hey ChrisLewis1,

 

Anyone would be upset if at the last minute their Dryer delivery timeframe was changed, and I am very sorry this was your experience with us. I can say the timeframes for appliance delivery/install are estimates and unforeseen circumstances can cause the delivery/install to happen prior to a customer's timeframe or after the time given.

 

I can promise you we did not purposefully wait until the last minute. A delivery/install team's route is not put together until the night before, and it would be my guess that they discovered they had too many early morning appointments.

 

I looked at your work order in the hopes that I would see this was resolved for you, but to my dismay it looks like we couldn't complete your delivery at all on Saturday; it looks like you are now scheduled for Saturday 4/22/2017.

 

It looks like you have been in contact with a member of our Appliance Support team, and they are working on getting you a sooner appointment. If you do have any requests please reach out to this member of our Appliance Support team as they should have given you their contact information.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-14-2017

Re: Purchase / installation problems

I talked to Edward yesterday. It looks like the delivery and installation has been divided into two days 4/22 and 4/24. I feel all orders that were affected Saturday should have been giving priority. What a major inconvience for me and my family this has become.
Posts: 8,340
Topics: 83
Kudos: 335
Blog Posts: 47
Solutions: 336
Registered: ‎09-29-2008

Re: Purchase / installation problems

Hey ChrisLewis1,

 

My best suggestion would be for you to reach back out to your case manager from our Appliance Support team asking them to get this scheduled for one day instead of two.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!