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Posts: 1
Registered: ‎07-13-2017

Poor Service and Worse Getting a Problem Fixed

I recently purchased a dishwasher.  It was to be delivered and unboxed and inspected.  The delivery team did not do that and didn't even want to bring it into my house (which was included).  The dishwasher was damaged.  So I contacted the store, was put on hold and never answered so I had to call back.  The associate took my information included updated information that was not corrected at the time of purchase.  Then I was told they would forward it on to Customer Service.  Whom called about an hour later only to tell me that someone would call me the next day, but yet still had incorrect contact information.  Noon the next day and still no call.  So I called them.  Still did not have my correct information in the system.  Oh, and by the way, the person they said would call me was off.  By this point I am feeling I am getting the run around.  So they recreate my order and pick up of the damaged dishwasher.  I had to tell them what my order was.  By now, I am beginning to feel at a loss and not sure I will ever get a dishwasher.  Only to be told it is next Tuesday when they will be in my neighborhood again.  So I have to wait another 5 day upon the 4 days, while the damaged one sits and stares at me.  I call customer service about filling a complaint and the man on the phone tells me he doesn't know if anything will come of my call, so I am at a loss for words by this point.  Nothing says we care like telling people we don't take you seriously.  Then after hearing what is going on, he wants to send me to delivery.   By now I have talked to 4 people and emailed the sales associate in 12 hours and frankly I am at the end of being transferred and ignored.  It feels like Best Buy could care less about people coming and buying things.  Guess Best Buy doesn't want or need my money.  Anyone else experiencing such things, or is it just me?

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Registered: ‎11-29-2016

Re: Poor Service and Worse Getting a Problem Fixed

Hi dslinkard,

 

Thank you for taking the time to visit our forums and share your feedback with us. Contrary to what you may have been told by a representative through 1-888-BESTBUY, we take any feedback we receive from our customers very seriously here at Best Buy. While I’m sorry to hear the experience you’ve had regarding your dishwasher has been so poor up to this point, I am glad you took the time to share your experience with us.

 

I'm optimistic your new delivery on Tuesday will go well, and that your new dishwasher will meet your needs. Going forward, I’ll be documenting your experience here at our Corporate Headquarters for future coaching and training opportunities, in an effort to prevent a similar experience from happening in the future.

 

Sincerely,

SeanM|Social Media Specialist | Best Buy® Corporate
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