06-09-2018 08:16 PM - last edited on 06-10-2018 09:51 AM by John-BBY
How and where do I begin. I purchased an appliance package form the DORAL, FL Best Buy on May 30, 2018 totaling $4,500.00. My delivery was scheduled for June 4th, 2018. The 3rd party installers arrived the time specified. They installed 3 out of my 4 items purchased. The refrigerator arrived damaged. So it was returned and they were suppose to send me a new one. The new delivery installation date was set for June 8, 2018. Needless to say they showed up with no refrigerator. I was told to make a new delivery date which I did for June 11, 2018. I have email confirmations on all my delivery dates. So after numerous phone calls to Best Buy and customer service the appliance manager was able to speak with the delivery company to have my refrigerator delivered today June 9, 2018 between the hours of 4p-8p. But before this took place Best Buy without my consent changed my delivery date to June 17th, 2018. I informed the manger Vanessa per our phone conversation that took place on June 8 at 20:20pm of this, she quickly replied and said she personally spoke with the delivery company and they told her that my refrigerator would be delivered today June 9, 2018 between 4p-8p. Needless to say it is now 21:30pm And I have no refrigerator nor a phone call from anyone.
Thank you Best Buy I have had no refrigerator since June 4th.
As a loyal customer this is unacceptable and I can surely say I will NEVER buy again.
06-11-2018 12:37 PM
Welcome to the forums!
I have 4 boys at home, and when Irma hit us, we had no power for 5 days, that meant no refrigerator and it was horrible. I can’t begin to imagine buying one, it getting there damaged, and then not being able to have the new one in a timely fashion. I am here to help where I can.
Please, private message me with your order number or Customer Service PIN off of your receipt, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the “Private Message” button next to my signature.
I look forward to hearing from you!
|Deysha|Social Media Specialist | Best Buy® Corporate|
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