08-10-2017 03:50 PM
We scheduled the delivery for the dishwasher and stove today. And now your "super nice" delivery center is telling me that you cannot delivery today. really? our plumber has already unistalled the old dishwasher and stove. We have been waiting at home for a WHOLE DAY! It is a mess in the kitchen. How we can cook until you deliver my stove?
You cannot deliver today and we cannot reschdule either! I wish i never purchase anything from BestBuy. From now on, i will never spend no money in BestBuy. And i will seek other places to file my compliants!
08-11-2017 09:14 AM
Good morning saraY,
Although I wish your visit were under more positive circumstances, I do want to thank you for taking the time to visit our forums and share your feedback with us. I can only imagine your frustration when you received a call from our delivery team that your appliances would not be delivered on the day you were originally scheduled, and I apologize for any dissatisfaction this experience has undoubtedly caused.
I’d like to make sure your appliances are delivered to you as soon as possible, but in order to do so, I’ll need a little more information from you, in order to locate your order. If you would be so kind as to send me a private message with the following:
Your first and last name
Your phone number
Your order number (or if this was a purchase you made in a store, I’ll need the “Customer Service PIN” located at the bottom of your receipt)
This information should be enough to get me started in my research. To send me this information privately, you’ll want to use the blue “Private Message” button in my signature.
Hope to hear from you soon,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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