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Member
Posts: 10
Registered: ‎11-30-2016

No delivery, no notification

I ordered a washing machine last week to be delivered yesterday. I got a voice mail and two texts that it would be delivered between 4 and 8. I left work early to be home for the delivery and sat at home until 8. Then, I called customer service and found out on the automated helpline that the delivery was moved without notice to 6 to 10. I was waiting for the delivery to come so I could go do some errands I needed to get done that evening. I was on hold from 8 to 9pm. They finally told me that they couldn't get a hold of the driver, but he was running behind. At 10 pm, I logged in and saw that my status had been changed to backordered. I got on customer service chat (because the call center was closed) and they told me it would be delivered today between 4 and 8 and they would call me 2 hours before delivery to confirm. So, I made arrangements to have my wife be home at 4. I checked online this morning and it still said backordered, so I called and they said that it was never scheduled to come today and the soonest it would come would be Saturday. She was very rude and said that it's too bad that they couldn't warn me earlier not to take time off work yesterday, but bad things happen all the time and her family is sick right now and that's not fair either and I could either cancel my plans for Saturday and sit home all evening on Saturday or not get the washing machine.
Member
Posts: 10
Registered: ‎11-30-2016

Re: No delivery, no notification

Does anyone ever responsd, or the admins just move posts? Here is my chat transcript from my 4th attempt to find out where my washing amchine is. It said that if I do not get it by the 30th, to contact Best Buy to get a discount. How do I do that?

 

Louise R : Actually, it is stated here that the estimated arrival date will be tomorrow around 4 PM.
29-Nov 10:29 PM
You : No, I received a voice mail this morning reminding me to come home from work early to stay at home
for 4 hours (which then turned into 6 hours) and two text messages telling me the same. When I was on hold
for an hour between 8 and 9, no one told me that it was rescheduled
29-Nov 10:30 PM
Louise R : Oh I see. I can understand how you feel. You must be feeling pretty frustrated. You know, I'd be
upset, too, if that happened to me. Do not worry. Your voice will not be left unheard. We will take note of
this. Actually, we are having some errors in tracking some orders and we deeply apologize for that. Please
give us another 12 to 24 hours to handle this issue. If you can't get your item still by tomorrow, please contact
us right away using this number. ->> 1 (888) 237-8289. We give you a discount or refund you if that is the
case.

Member
Posts: 10
Registered: ‎11-30-2016

Re: No delivery, no notification

I'm almost happy that a mod deleted half of the posts in this thread because it means someone read it. Mods, ate there ever any solutions ever posted, or is this just a pave you created for customers to sound off to each other about the identical problems we are all having with both delivery and communication with Best Buy? Why did you delete the posts here about attempts and different methods to get a hold of anyone at Best Buy? Is that not what this forum is for? If we can't talk about the problems we're having, if we can't talk about how weer are trying to solve the problem, and if no one ever responds, why even have this place?

Posts: 8,991
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Registered: ‎01-03-2013

Re: No delivery, no notification

Hello jbenn -

 

Our apologies for the lateness of this reply.  This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can.  Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 

 

In reviewing the information available to us, it would appear at this time that your concerns have been resolved as I see your washer was delivered on 12/3/16.  If this is not the case, please feel free to reply and we’d be happy to look into it for you to assist however possible.

 

Thank you for posting!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 10
Registered: ‎11-30-2016

Re: No delivery, no notification

Thanks for getting back to me in January for the washer I ordered in November. And thank you for letting me know that my concerns are of great importance to Best Buy.

 

Was your understanding of my post that my biggest concern was that I would never get my washing machine, and that by delivering it eventually resolves all of my concerns? I was always pretty sure that Best Buy would eventually deliver my washing machine and not abscond with my $500. That was never my concern. My concern was how I was treated along the way from November through January with rudeness of customer service reps, lack of communication, and the time and money I had to waste arranging to be home for two missed delivery windows. So, thank you for eventually delivering my washing machine on the third scheduled attempt, two weeks after the original delivery date, but that did not resolve my concerns or make me want to come back as a customer for any of my Christmas shopping or 2017 shopping.

Member
Posts: 10
Registered: ‎11-30-2016

Re: No delivery, no notification

Hi Tasha,

 

It's now been over a month since my last question to you. Do you have an update on why you thought my only concern was whether I was going to eventually receive my washing machine, or any other information to resolve the issue of Best Buy's horrible customer service?

Member
Posts: 10
Registered: ‎11-30-2016

Re: No delivery, no notification

Going through my old emails I noticed I never got an update here. It's easy to sort my Best Buy emails now that it's been 5 months since I've had any emails thanking me for a purchase. Such incredible disrespect at every stage of this purchase.

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Member
Posts: 10
Registered: ‎11-30-2016

Re: No delivery, no notification

25 other posts on the first page of the forum right now that have been addressed by mods since I made my last post. Am I to assume that no one has any answer, or that just no one wants to answer?