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Posts: 1
Registered: ‎03-19-2017

Missing waterline installation kit

The delivery was excellent but I paid for a waterline kit and they did not leave it with me. Please refund the cost.

Posts: 2,628
Topics: 12
Kudos: 179
Solutions: 154
Registered: ‎12-23-2016

Re: Missing waterline installation kit

Hello RobertBlack,

Thanks for joining the Best Buy Community forums. A new appliance is always exciting, and sometimes your existing waterline is in good enough shape that our installers don’t need to replace it. I’m sorry to hear that the neglected to refund you for the unused kit.


Using the information in your post and your forums registration, I believe I’ve located your order in our systems. I have a couple things I’d like to go over with you in regards to that order. Because we respect your privacy, I’ll be sending you a private message regarding the order. You can check it by logging in to your forum account and clicking on the orange envelope in the top right corner of the page.



Kyle R|Social Media Specialist | Best Buy® Corporate
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