09-12-2017 07:56 PM
Scheduled a delivery appointment for Thursday 9/7/17 from 12:00-4:00pm for a refrigerator delivery. Called Best Buy at 3:00 day of appointment to confirm that delivery was still going to arrive during 12:00-4:00pm delivery window and Rep said driver would call me when they're on the way. No call from driver and called Best Buy at 4:50 to check on status. Rep said driver would arrive around 5:45 and the building I live in doesn't allow deliveries after 5:00 so told the Rep to not bother sending the driver.
Re-delivery appointment was scheduled for Wednesday 9/20/17 8:00-12:00pm which was unacceptable so re-scheduled to Tuesday 9/12/17 12:00-4:00pm. Told Rep to make a note that building does not allow deliveries after 5:00 and requested delivery be as early as possible since the previous appointment was missed.
Onto 2nd attempted delivery, call Best Buy at 3:45pm to check on status of delivery and Rep states that driver will arrive in 30 minutes. Finally receive call from the driver at 4:42 saying he's about 15 minutes and might not make it by 5:00 cutoff. Call my building and they allow the delivery to arrive after 5:00.
All in all, frustrating experience to get something delivered in a scheduled appointment block provided by Best Buy not once but twice. Will not be ordering another appliance from Best Buy after this experience.
09-14-2017 11:29 AM
Purchasing a new refrigerator should always be a fun and exciting experience, so I’m saddened to hear your experience with the delivery of your refrigerator went so poorly.
Regardless of the reason, if a delivery team is running late, or may be unable to make the scheduled delivery window, we expect our customers to be notified. It’s disheartening to hear you had to initiate contact during both delivery attempts, as this should not have been the case. Going forward, I’ll be documenting your experience here at our Corporate Headquarters, so that we might avoid similar experiences from happening to our customers in the future. I realize this experience has caused you to question your future with Best Buy, but I’m optimistic if you were to give us another chance down the road, your experience will be improved.
Thanks for posting,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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