07-16-2017 02:19 PM
07-18-2017 05:49 PM
Hello There HeatherK-
We certainly appreciate you stopping by the Best Buy forums to bring this experience to our attention. It was disheartening to read about the many obstacles you endured with this order of a TV and sound. Our Charlottesville, VA, location was lucky to have you as their customer, and please accept our apologies for this mishap.
I was able to locate a phone call that was made on the 13th regarding the same matter. It’s disappointing to see the agent was unable to offer you the option you were hoping, and ultimately the order was cancelled.
We can assure you this experience will be documented with us, here at the corporate headquarters, and we are so grateful for all the time you spent writing to us. I’ll hold onto hope you are able to visit us in the future so we may make this up to you!
|JJ|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!