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New Member
Posts: 3
Registered: ‎04-04-2017

Lost Time and Work. Charged for Order Never Received

HELP!!! We have already contacted the consumer protection agency in our state. We are thinking to call AG office. 


Anybody who can help here? We have been a customer for many years. 


Online order for appliances in the approximate amount of $3,000 has never been fulfilled. Credit Card has been charged in full. Best Buy will not cooperate to solve. Order was placed on March 12, 2017. Best Buy has rescheduled order unilaterally several times. After my wife and I took time off work, losing wage and other compensation, Best Buy rescheduled again,  this morning last minute and for the fifth time,  without advance notice or warning, causing additional financial harm and frustration. Best Buy initially offered partial compensation but yet charged entire amount. Credit Card has already posted for the entire amount. We have been left with no effective recourse, have lost many hours, compesantion, have been charged in full and have not received the order. 


Customer service will not escalate. We are at a point of despair for so much inconvenience. How can we escalate this with corporate? 





New Member
Posts: 3
Registered: ‎04-04-2017

Re: Lost Time and Work. Charged for Order Never Received

Almost a month has gone by since our original order. Best Buy will not provide a firm delivery date. The new story is that the products were mistakenly shipped in Missouri and that we should replace the order with the new one. The problem with that is Best Buy wants to charge again for the same product that has not been received. 

Posts: 4,954
Topics: 78
Kudos: 271
Solutions: 232
Registered: ‎11-30-2015

Re: Lost Time and Work. Charged for Order Never Received

[ Edited ]

Hello DefraudedCustom,


Welcome to the Best Buy Support Online Forum Community! I’m grateful that you’ve decided to share your appliance purchase experience with us.


Moving forward I’ve shared your concerns to our Appliance Support team here at the corporate office for further review. They will be better equipped with the tools to assist you with this. You can expect a follow up soon if you haven’t already received one.



Mariah|Social Media Specialist | Best Buy® Corporate
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