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Posts: 4
Registered: ‎01-12-2018

Kitchenaid Dishwasher and Hidden Charges

Ordered a new Kitchenaid dishwasher with FREE INSTALLATION. Installers arrived and immediately went for the UPCHARGE claiming that they couldn’t connect to copper fitting. Really? How old is the old dishwasher? About 8 years, they said. So how was that hooked up to a copper fitting? Blah blah. More nonsense. It would be $99 to replace the entire valve or $49 to just replace the fitting BUT it may leak and they wouldn’t be responsible for a leak. WHAT IS GOING ON HERE??

What other options did I have? Tell them to pack up the dishwasher sitting in the middle of my kitchen and get out, then try to get a refund from Best Buy and still have no dishwasher while being out $700?? It’s a Hobson’s choice. Either way, the customer loses.

So they replace the valve in about 5 minutes and then they go for UPCHARGE NUMBER TWO. The old dishwasher is hotwired versus being plugged in. This isn’t to CODE they tell me. It should be plugged in. How much will that cost? I ask. $125!! So now we’re up to $225 in ADDITIONAL CHARGES for the FREE INSTALLATION.

Not wanting to disappoint my wife, I tell the guy to just do whatever it takes to make sure everything works properly. He finishes the work, I pay him all of the additional extorted money and he leaves.

I load up the dishwasher and run it.

Nothing happens.

It goes on but the jets don’t spray and nothing gets clean. I call the installer and tell him he needs to get back here before I stop payment on the check.

He just chuckles.

I’m now out nearly $1000 and I have a new dishwasher that doesn’t work.

On my way to Best Buy now to speak with a manager but would appreciate a contact from Best Buy Support I rectify matters.

Thank you,

Jason

Posts: 8,756
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Registered: ‎09-29-2008

Re: Kitchenaid Dishwasher and Hidden Charges

Hey Jason,

 

Welcome to our forum. I am honestly sorry that this installation team needed to charge you an additional $225 to complete the installation, and after paying the additional money the dishwasher still didn't work correctly. It is correct that unforeseen circumstances can require an installation team to charge additional money to complete an installation.

 

I did look at this and it looks like we might have had a team out to your home yesterday 1/17/2018. What is the current status of your concern?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-12-2018

Re: Kitchenaid Dishwasher and Hidden Charges

[ Edited ]

Allan,

They didn't show up yesterday between 12-4pm as scheduled. They didn't show up at all.

I called the logistics company and they offered a call back two hours later and they told me their systems were down.

I called Michael {removed per forum guidelines}, the Customer Service Manager assigned to my case and left a message and sent him an email. I did not receive a call back or a reply to my email.

I am out $925 and still have no dishwasher.

Please advise.

Posts: 8,756
Topics: 83
Kudos: 297
Blog Posts: 47
Solutions: 347
Registered: ‎09-29-2008

Re: Kitchenaid Dishwasher and Hidden Charges

Hi Jason, 

 

That is just terrible, and I am truly sorry for this. I have emailed your case manager asking them to contact you right-away to arrange to get this resolved. Let me know how this goes, or if you don't hear from your case manager in a timely manner. I'll let you know if I hear anything back on this.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-12-2018

Re: Kitchenaid Dishwasher and Hidden Charges

Still no dishwasher. Went to the Best Buy Prestonwood store where this was purchased to get a refund. Was told that it's "out of their hands" now and that only the Case Manager can authorize a refund.

 

So far, down $925 and have a defective dishwasher and now being denied a refund at the point of purchase.

 

What would you recommend I do next?

Posts: 8,756
Topics: 83
Kudos: 297
Blog Posts: 47
Solutions: 347
Registered: ‎09-29-2008

Re: Kitchenaid Dishwasher and Hidden Charges

Hi Jason,

 

I am assuming the defective dishwasher is still installed in your home? If so, that would be why the store was not able to process a return. Our systems would not allow us to process a return until the unit is back in our possession. I have emailed your case manager asking them to get this taken care of for you. Once I hear back from them I will post back to this thread.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 8,756
Topics: 83
Kudos: 297
Blog Posts: 47
Solutions: 347
Registered: ‎09-29-2008

Re: Kitchenaid Dishwasher and Hidden Charges

Hi shark4hire,

 

What is the current status of this from your perspective?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!