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Posts: 5
Registered: ‎03-11-2017

INSTALLATION RUN ROUND

[ Edited ]

This memo is to voice my dislike of the treatment I received from your location in Aventura, FL on Tuesday March 7 after your installation team failed to notify me of a cancellation on a pending order. Upon my arrival, Melvin tried to help me but the issue was above his pay grade so he escalated it to Suzie, one of your supervisor. She was condescending & did not attempt for one second to help me. I stood there for 15 minutes in front of her and when I did ask her if she was going to help, she replied she was busy. Melvin went on to find another supervisor from the Magnolia section. Armando, was just as bad as Suzie. He was just as confused as Melvin. I then decided to leave the store and head back home. Once home, I reached out to your (888) line & spent 1hr 34 mins on hold only for the individual to hang up on me. Around 9:30 that evening,  Melvin cnotacted me by phone & confirmed I had a new appointment for Saturday March 11 between noon and 4pm. Once again no one showed up & no one called today Saturday March 11. As a result of this fiasco, I am asking all service fees be waived on my account. I can be reached at {removed per forum guidelines} for additional questions.

Posts: 7,939
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Registered: ‎09-29-2008

Re: INSTALLATION RUN ROUND

Hi LouiFitz,

 

Thanks for letting us know about this, and I truly am sorry this has been your experience with us. No home theater installation should be this difficult to get completed; nor should any employee be anything but completely professional when interacting with one of our customers.

 

I looked at your work order, and it looks to me like we are going back out to complete this tomorrow 3/14/2017, and I will check on this on 3/15/2017. We do not refund services that have been completed, but I have forward your concern onto the General Manager of this store in order to make sure your experience at their store will not be the experience of future customers of this store.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎03-11-2017

Re: INSTALLATION RUN ROUND

Thnanks for the follow up Allan. I'll wait to hear back from the General Manager.

Posts: 7,939
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Blog Posts: 47
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Registered: ‎09-29-2008

Re: INSTALLATION RUN ROUND

Hey LouiFitz,

 

I checked on your work order and I show the service was completed yesterday 3/14/2017. Did you ever hear from this store on this?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎03-11-2017

Re: INSTALLATION RUN ROUND

I have not heard from anyone yet Allan. Thanks for staying on top of this.

 

 

 

Posts: 7,939
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Blog Posts: 47
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Registered: ‎09-29-2008

Re: INSTALLATION RUN ROUND

Hey LouFitz,

 

Have you heard from this store yet?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎03-11-2017

Re: INSTALLATION RUN ROUND

Nothing. It's been RADIO SILENCE! Thanks for following up however.

 

 

Louis

 

 

 

Posts: 7,939
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Registered: ‎09-29-2008

Re: INSTALLATION RUN ROUND

Hey Louis,

 

That is very strange. I have emailed them again asking them to contact you to discuss anything that can be offered you in this matter.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 7,341
Topics: 240
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Registered: ‎09-29-2008

Re: INSTALLATION RUN ROUND

Posts: 7,939
Topics: 81
Kudos: 332
Blog Posts: 47
Solutions: 327
Registered: ‎09-29-2008

Re: INSTALLATION RUN ROUND

Hey LouiFitz,

 

I am sending you a private message with additional details. To check your messages log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!