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Posts: 1
Registered: ‎03-13-2017


I am currently dealing with a nightmare regarding appliance delivery and installation.   First off, the original delivery date was canceled.  I only found out about it when I called the morning of the scheduled delivery and was told it was canceled.  No one bothered to get in touch with me and let me know.

The delivery was rescheduled for the following Saturday morning between 8 - 12.  I specifically requested my delivery to be the first of the day because I had to be at work.  The delivery company showed up at 10.   They were in my house for 3 hours installing a fridge, range, and dishwasher. 

While the delivery company employees were in my house, my wedding rings and engagement ring were stolen.   A police report has been filed and a copy of the report was brought into the Best Buy store where my appliances were purchased. 

As of now, the store has told me I need to go through Installs, Inc., since the store isn't accepting any responsibility for any of this. 

According to Sedgwick, the delivery company is responsible for the theft but so far, the delivery company hasn't been helpful at all.

This has turned into a horrible experience with Best Buy.


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Registered: ‎09-29-2008

Re: Horrible

Hi Kwch,


After we no showed on your initial delivery date, and didn't come until 10am on the date these appliances were delivered, I can certainly understand you being upset that now your wedding/engagement rings have now gone missing. I can honestly apologize for not setting better expectations, and that we didn't inform you we were not going to be able to delivered on the initial date of delivery. I can tell you that we do not promise a customer they will get the first delivery of the day as it really depends on the delivery team's route for that day.


It is correct that we have insurance to cover any damage or loss caused by the actions of a Best Buy employee, but if this was a contracted company that was at your home it would be up to them or their insurance company to cover this claimed theft. I know from personal experience getting this type of loss covered is next to impossible. In order for an insurance company to cover a claimed theft they would need proof that a covered employee committed this theft. I'm assuming the delivery team is denying they committed this theft. Do you have proof this delivery team stole these rings? If so, what is your proof? I can say that a Best Buy store is not going to be able help here.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 8,012
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Registered: ‎09-29-2008

Re: Horrible