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New Member
Posts: 3
Registered: ‎08-03-2017

Horrible Attitude of Customer Service

Hello,

 

I made a $5000 order of refrigerator, washer and dryer last month, but the refrigerator delivered without handle and base plate, so that I went to store try to get some help. I was promised by in-store manager that I should be called on the day by case manager and compensated by loyalty. However, nobody had contacted me. I had to call the store everyday day by day to get somebody help me, but everyone in store said the case moved to the case manager and they cannot either help me or contact case manager directly. After 4 days, she contacted me and let me to spend extra time and cost to provide information for the order, which extramely bothered me but I did. After installation, no voice of loyalty again, so that I have to contact both in-store manager and case manger again. Finally she got back to me and after I sent her negotiation email, no voice again.

 

During the contact with case manager, I tried to let her call me, ingored; tried to let her reply my email sooner, no update. Even in the email, I was tried to pick up wrong 

Nobody are willing to contact me to make thing right if I do not contact them to push.

 

At this point, I still do not have anything back. I think this kind of attitude of customer service would no longer retain a Elite Plus Customer. I request to hand my case to a responsible person to handle or a supervisor level to give me an explanation and a way to make things right.

 

 

New Member
Posts: 3
Registered: ‎08-03-2017

Re: Horrible Attitude of Customer Service

So nobody handle my case then. Anybody know a better way to talk to supervisor level? Typical commercial website all have link for complaint, but surprisingly this forum is the only place I found for Best Buy.
Posts: 8,085
Topics: 82
Kudos: 325
Blog Posts: 47
Solutions: 329
Registered: ‎09-29-2008

Re: Horrible Attitude of Customer Service

Hey chester925,

 

Welcome to our forum, and I am sorry if you are not getting the service you expected from us. I also apologize your new refrigerator came without a handle or baseplate. I can say that your case manager should have been getting back to you in a timely manner, and should be doing what they can to get you the resolution you are seeking.

 

There are actually a number of ways to file a complaint with Best Buy; you can call your local store, you can go to your local store, you can call 1-888-BestBuy, you can post here on our forum, you can post to our Facebook page, you can tweet at us, or you can write a letter to our corporate headquarters.

 

I do see that Ashlinn is your case manager from our Geek Squad Customer Care team, and you will need to exclusively work with them towards any possible resolution to your concern. I could send an email to Ashlinn asking them to contact you, and if you want me to do this please let me know.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-03-2017

Re: Horrible Attitude of Customer Service

Hello Allan,

 

Thank you for your reply.

 

Yes Ashlinn is the case manager assigned to my case. I do not see a timely reply, until now I have not received any reply or update for 2 days, and it is not the first time happen.During entire process, I had to call again and again to get an answer; I had to send store a complaint email to get contacted for compensation, which was promised at beginning. It is not a good attitude for a customer oriented service. 

 

Either the solution I raised is feasible or not, a timely reply shows the respect and polite to the customer, while I do not see them. I made an order from Best Buy, hoping to get both good product and good service. 

 

Please help me to contact her to let her reply my email. Or help me to replace another person to handle my case.

Thank you.

 

Regards,

 

Chester 

Posts: 8,085
Topics: 82
Kudos: 325
Blog Posts: 47
Solutions: 329
Registered: ‎09-29-2008

Re: Horrible Attitude of Customer Service

Hi Chester,

 

I have emailed Ashlinn asking them to contact you as soon as possible. Let me know how this goes.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 8,085
Topics: 82
Kudos: 325
Blog Posts: 47
Solutions: 329
Registered: ‎09-29-2008

Re: Horrible Attitude of Customer Service

Hey Chester,

 

I did hear back from Ashlinn on this, and was advised they have provided you an agreed upon resolution in this matter. I am glad Ashlinn was able to get this taken care of for you.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!