04-12-2017 10:46 PM
04-13-2017 02:53 PM
Having our team delivery a big appliance should be a great way to get your new purchase home without the stress of moving it yourself. It’s clear to me things did not go as planned if we arrived later than anticipated, and I truly apologize for any frustration undoubtedly caused, especially since it sounds like it caused some problems for you at work.
While we wouldn’t be able to get someone out to your home today as requested, I pulled up your service record using the information associated with your forum profile, and I can confirm your service date for tomorrow, 4/14. If you have questions regarding this though, I’d suggest reaching out to your case manager, James. He is an appliance delivery specialist, and he would be in the best position to address your concerns.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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04-14-2017 08:01 AM