07-14-2017 04:46 PM
I ordered a Bosch dishwasher on July 5, and scheduled delivery for today between 12 and 4. We got a call that the delivery was running late, which I appreciated. I then got a call from the deliverer, however, that my dishwasher could not be located at the local store. I called the store, and after a long hold time, getting disconnected multiple times after my initial conversation [until I called back from a different telephone number.....], the store said that nothing could be done today. The dishwasher - that I have already paid for - is simply missing, and there is nothing that can be done until the store figures out what happened to my missing dishwasher. If they can't find it, THEN they will order another one. They advised me to call back tomorrow. This seems to be a poor business decision. I would expect:
1. That the store not lose a dishwasher.
2. If the store loses a dishwasher, a replacement should be able to be ordered right away, rather than trying to track down a missing dishwasher first.
3. That the store call me with updates, rather than requiring that I call them.
4. That this entire matter be expedited.
As it stands now, the store has my money, and I do not have the item I purchased (...and, in fact, the store lost it). This is good grounds for a claim against the store.
07-17-2017 03:58 PM
First and foremost, I’d like to apologize for the poor delivery experience you’ve had up to this point. We expect any appliance delivery to go as smoothly as possible, so I was disheartened to hear yours has not gone as I imagine you hoped.
While I’m optimistic the store will be able to investigate this for you and come to a resolution, I’ll be happy to assist in any way I can to make sure you get your dishwasher. Because I wasn’t able to find your purchase given the information you provided upon registering to our forums, I’ll need a little more information from you to look into this further. If you could send me a private message with the following:
Your first and last name
Your email address
Your order number (or Customer Service PIN, located at the bottom of your receipt)
This should be enough information to get me started. To send me a private message, you’ll want to use the blue “Private Message” button in my signature.
Hope to hear from you soon,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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