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Posts: 1
Registered: ‎09-07-2017

Delivery and Installation Complaint - Also, Lousy Customer Service

I spoke with about 15 customer service people, after waiting 15 minute intervals. All them gave me their I'm so sorry for your inconvenience speech and then transferred me to limbo.  I am not pleased that BB's delivery people dropped off a refrigerator, stove, dishwasher and microwave onto my porch and left it there, yesterday. Of course, it has been raining. I paid for installation and haul away and got neither. Finally, I was graciously given a date for next week, which means that I cannot have an Open House this Sunday. Bottom line, I just want to say that BB has the worst customer service that I have ever encountered. We are about to buy a new home. You can bet that our appliances won't come from Best Buy.

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Registered: ‎04-18-2017

Re: Delivery and Installation Complaint - Also, Lousy Customer Service

Good Afternoon Olphin-

 

Welcome to the Best Buy forums and please accept our apologies for this experience!  I’m happy to see this case has already reached our executive branch and you have been assigned a case manager.  I want to welcome you to keep an open dialogue with this agent, but if you are wanting me to escalate any other concerns I’d be more than willing! 

 

Respectfully,

JJ|Social Media Specialist | Best Buy® Corporate
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